Questions & answers
The 12 questions we are asked most often. Where an answer covers timing, delivery, payment or returns, please confirm the current terms with us before you order.
What are the types of payment methods you accept?
A payment can be made in cash, check, wire transfer, credit card, or debit card. A down payment is required to start the project.
Please confirm with our teamMigrated from Elite’s previous site. Please confirm the current terms with our team before you order.Do you offer design consultations or guidance for custom projects?
We provide design consultations and guidance to help you make informed decisions during the design process.
Can I make changes to my custom furniture order after it has started production?
Depending on the production stage, changes may be possible, but they may affect the timeline and cost. Please contact the provider as soon as possible to discuss any modifications.
Please confirm with our teamMigrated from Elite’s previous site. Please confirm the current terms with our team before you order.What is the cost of custom-made furniture?
The cost of custom-made furniture can vary widely depending on the materials, design complexity, and size. A detailed quote is typically provided after the initial consultation.
Please confirm with our teamMigrated from Elite’s previous site. Please confirm the current terms with our team before you order.Do you offer delivery and installation services for custom furniture?
Yes, we offer delivery and installation services to ensure your custom furniture is properly set up in your home. If It is outside Canada, contact us for more details.
Please confirm with our teamMigrated from Elite’s previous site. Please confirm the current terms with our team before you order.How long does it take to make custom furniture?
The production time varies depending on the complexity of the project and the availability of materials. A timeframe will be provided during the consultation phase.
Please confirm with our teamMigrated from Elite’s previous site. Please confirm the current terms with our team before you order.Can I choose the materials used for my custom furniture?
Yes, you can often choose from a range of materials, including wood, metal, fabric, leather, and more, depending on your design and functional requirements.
How do I get started with a custom furniture project?
To start a custom project, you can contact us or a design studio to discuss your ideas, preferences, and budget.
What are the advantages of choosing custom-made furniture over ready-made options?
Custom-made furniture offers the advantage of being tailored to your style, space, and functional needs. It’s a one-of-a-kind piece that perfectly suits your preferences.
Are Products Made to Order?
Our products are made to order. It takes around 4 weeks after a customer’s purchase to manufacture and ship the product.
Please confirm with our teamMigrated from Elite’s previous site. Please confirm the current terms with our team before you order.What is your return policy?
Unfortunately, we do not do returns or refunds. However, if our customers are dissatisfied with the quality of their product or discover damages to their product, we can repair the product or replace the product entirely.
Please confirm with our teamMigrated from Elite’s previous site. Please confirm the current terms with our team before you order.Do you provide International delivery?
We only do deliveries throughout Canada and the United States.
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